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1 800 567-0927

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Complaint Process


At Leclerc, customer satisfaction is or main concern for more than 60 years. We are committed to providing the best customer service to all our customers. Therefore, if you are not entirely satisfied with the quality of the products and / or services you have received, we invite you to let us know. Please be assured that we will give the necessary follow-up to each comment and take into consideration all your suggestions. This information will be treated confidentially.

Contact a broker from our customer service

First, we recommend that you discuss the issue with the broker in charge of your file. She/he knows well your situation and can direct you to the most appropriate resource. You can also fill out our comments and suggestions form.

If the broker who is in charge of your file cannot give you complete satisfaction, ask to speak directly to her/his supervisor. More complex situations sometimes require the intervention of a more experienced person. You can also fill out our comments and suggestions form.

Request a copy of our complaint procedure

If the conversation with the broker or her/his supervisor has not helped handled the situation, please contact us to obtain a written copy of our complaint procedure:

By phone:
819 479-2122 ou 1 800 567-0927, poste 2122

By mail :
Information on the complaint procedure
Leclerc Insurance and Financial Services
Financial services firm
1835 Lemire Blvd., Suite 110
Drummondville (Quebec) J2C 5A6