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1 800 567-0927

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COVID-19

Dear customers,

We are all facing an unprecedented situation with the Covid-19 pandemic. We want to reassure you that the Leclerc team is committed to supporting you and maintaining the quality of our services.

In support of the instructions and recommendations of the government and public health agencies, as well as to ensure the health end well-being of our employees and their families, we made the decision to send most of our employees to work remotely.

Please note that we remain available for your calls and requests through the following means:

By phone

You can contact us by phone at 1 800 567-0927 from Monday to Friday from 9 a.m. to 5 p.m.

By email

You can reach us via info@leclercassurances.com or using our online form.

Customer portal

We also invite you to register to our customer portal; the link is in the upper right corner of our Website.

This is a situation that none of us has been through before. New questions are sure to continue to arise, and we will do our best to help. We’ll continue to monitor and respond to this situation as it evolves, and we will be here for you when you need us.

We thank you for your continued trust in Leclerc Insurance. Please take good care of yourself and your loved ones.

 

Lucie Fréchette
Présidente

Your questions, our answers

Will I receive my policy in the mail as usual?

Yes, contracts will be mailed as usual. Please be aware that you can also access your policies through our customer portal on our Website. You will find the menu in the upper right corner of the site.

I am currently having trouble paying my premium

Most insurers allow you to defer a payment if you contact them at least 10 business days before the date of withdrawal or cashing of a check.  Contact us for more information.

What happens if I have a claim during the pandemic?

Our telephone service is always available Monday to Friday from 9 a.m. to 5 p.m. Our claims adjusters will be happy to assist you at 1 800 567-0927.

Here are the numbers of the different insurers:
Aviva Traders and Elite: 1 866 692-8482
L’Unique: 1 800 463-4800
Economical: 1 888 875-8088
Pafco: 1 877 463-2727
Échelon: 1 866 662-0222

I would like a quote for a product that I own

All our services are open so we invite you to use our online quotation forms or to contact us directly at 1 800 567-0927.

What if the installation of an antitheft tracking or marking system is required and the supplier is closed due to the pandemic?

If the installation of an antitheft system is mandatory for your vehicle, we will be flexible until the suppliers reopen.

What happens if my RV or motorcycle is still in the U.S. and the maximum period of 180 days outside Quebec is about to end?

If you are among those whose RV or motorcycle is in the United States, either because you had to leave quickly and/or you do not think you can return to pick it up as planned, please contact us at 1 800 567-0927.  Please note that, because of the situation with COVID-19, it is possible to extend the maximum period of 180 days outside Quebec.